Returns & Exchanges

At Trainverse, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. If your order isn't the perfect fit, we are committed to making the exchange or refund process as effortless as possible.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand over your package to the designated courier service and keep your tracking number handy until your refund or exchange is processed.